Privacy Policy Crown66 – Personal Data Protection for Malaysian Members

Crown66 collects personal information you provide directly while using our platform, as well as information gathered automatically through your use of our services. The main categories of data we collect are as follows:

The information Crown66 collects is used exclusively for platform operations and improving the member experience. Below are the specific purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your Crown66 account, including the required KYC (Know Your Customer) process.
• Transaction Processing: Processing your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks) in MYR.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account registrations, and other suspicious activity.
• Legal Compliance: Meeting obligations under Malaysia's PDPA 2010 and reporting requirements set by the relevant authorities.
• Customer Support: Helping you resolve issues, answer enquiries, and ensure an enjoyable gaming experience at Crown66.
• Related Marketing: Sending relevant Crown66 promotions, bonuses, and special offers – you may unsubscribe at any time.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and provide the necessary support.

Crown66 takes an extremely cautious approach when it comes to sharing member data. We do not sell your personal data to third parties. However, in certain limited situations, we may need to share data with the following parties:

• Payment Processors: Payment service providers such as Touch 'n Go eWallet, GrabPay, and banks participating in FPX receive only the transaction information necessary to process your payments.
• Game Providers: Companies such as Pragmatic Play, PG Soft, and Habanero receive minimal game session data solely to ensure game integrity and fairness.
• Malaysian Authorities: Crown66 will disclose information to Malaysian authorities when required by law, court order, or a valid criminal investigation.
• Fraud Prevention Services: Third-party fraud detection systems used to protect the security of the Crown66 platform and its members.

Crown66 invests seriously in security infrastructure to ensure your personal data remains protected at all times. Key security measures we employ include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and Crown66's servers is encrypted using industry-grade security protocols.
• Password Hashing: Member passwords are never stored in plain text — they are secured using a one-way hashing algorithm (bcrypt) that cannot be reversed.
• Two-Factor Authentication (2FA): Crown66 offers two-factor authentication that can be enabled for an additional layer of protection on your account.
• 24/7 Security Monitoring: Crown66's cybersecurity team monitors our systems around the clock to detect and respond to any threats.
• Regular Security Audits: Independent security audits are conducted periodically by qualified third parties to ensure our systems meet the latest security standards.

While Crown66 employs the best available security measures, no system is 100% breach-proof. We encourage you to do your part by using a strong password and keeping your login credentials confidential.

Crown66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the Crown66 platform and your overall experience.

As a Crown66 member and data subject under Malaysia's PDPA 2010, you have the following rights over your personal information:

Crown66 is an online betting platform strictly intended for individuals aged 18 years and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

If Crown66 becomes aware or suspects that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who discover that their child has registered with Crown66 are urged to contact us immediately.

Crown66 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active Account Data: Retained for the duration your Crown66 account remains active, plus the minimum period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Communication Logs: Customer service session records and complaint-related communications are retained for 3 years.
• Technical Log Data: Access logs and technical usage data are retained for 90 days before being automatically deleted.

When data is no longer needed and there is no legal obligation to retain it, Crown66 will securely delete or anonymise it using industry-standard methods.

The Crown66 platform may contain links or integrations to third-party services such as game providers (Pragmatic Play, PG Soft, Habanero) and payment processors. Crown66's Privacy Policy applies solely to the Crown66 platform itself.

When you interact with third-party services through the Crown66 platform, the respective third party's privacy policy will apply. Crown66 is not responsible for the privacy practices of third parties and encourages you to read their privacy policies.

If you have any questions, concerns, or complaints regarding how Crown66 handles your personal data, we strongly encourage you to reach out to us. The Crown66 privacy team takes all enquiries seriously and will respond within a reasonable timeframe.

Crown66 also reserves the right to update this Privacy Policy from time to time in response to changes in legislation, industry practices, or operational needs. Members will be notified of any material changes via email or in-platform notification before they take effect.